Returns and Exchanges
We want you to be completely satisfied with your purchase. If you are not satisfied, you can return the item within 30 days of receipt for a full refund or exchange, subject to the following conditions:
- Original Condition: The item must be in its original condition, unused, unwashed, and with all original tags and packaging intact.
- Proof of Purchase: Proof of purchase is required for all returns.
To initiate a return, please contact our support team at [email protected] with your order number and details of the item you wish to return. We will provide you with instructions on how to proceed.
Exchanges
If you would like to exchange an item for a different size, color, or style, please follow the same procedure as for returns. Specify the item you wish to receive in exchange. We will process your request and ship the new item once we receive the original item in acceptable condition.
Non-returnable Items
Certain items cannot be returned or exchanged, including:
- Sale items
- Gift cards
- Personalized or custom-made items
- Digital products
Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us immediately at [email protected]. Provide details of the damage or defect, along with photos if possible. We will arrange for a replacement or a refund.
Refunds
Refunds will be processed within 7-10 business days after we receive the returned item. The refund will be issued to the original method of payment. Please note that shipping costs are non-refundable.
Shipping Costs
Customers are responsible for paying the shipping costs for returning items. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Information
For any questions or concerns about our returns and exchanges policy, please contact us at [email protected].