FAQ

Our team strives to deliver your portrait proof within 5-10 business days. However, during peak holiday seasons, such as Christmas or Valentine's Day, processing times may be longer due to high demand. Please be patient as we work diligently to maintain quality.

Unfortunately, all digital portrait orders are final once placed due to the customization involved.

We do not offer refunds for orders once they have been illustrated due to the customization process.

All prices on our store are listed in US currency.

For any inquiries about your order, please contact us at [email protected]. Be sure to add us to your safe contact list to ensure you receive our emails promptly.

Once your portrait has been approved, you will receive a final high-quality version via email. Additionally, we'll provide instructions on how to order personalized prints directly from us.

We understand that revisions may be necessary to ensure your complete satisfaction. We're happy to make revisions until you're 100% satisfied with your portrait.

Absolutely! You're welcome to print your portraits at home or at any print store of your choice.

Yes, please! Providing multiple photos allows our artists to capture your likeness more accurately. Just ensure you're clear about your preferences in the picture description.

Higher quality photos make it easier for our artists to create accurate illustrations. However, don't worry if your photo isn't perfect—we'll let you know if we encounter any issues.

No, you can send individual pictures of each person or pet you'd like included in the portrait, and we'll take care of the rest.

Absolutely! Our talented artists will work their magic to ensure your portrait turns out perfect.